First and foremost... remember to breathe. Cos if you don't, you'll faint and then it'll take even longer to get your BlackMilk order, and that's no good. Secondly, check you've filled all the details out properly including your name, address and payment info. Still not working? It might be the computer system. Be patient and remember, computers are people too. Email us at hello..........com and we'll see if we can track down the problem.